Ordering FAQ
I need my order Fast! What can you do?
Ask for a Rush Order! For a nominal fee we can upgrade your order to a Rush Order. Rush orders will be given priority and may ship as soon as 48 hours depending on raw material availability and plant loads.
Do I have to accept a 10% overrun?
For orders meeting minimum quantities the industry standard Over/Under run is 10%. On larger orders the percentage is negotiable. Exact quantity orders are subject to additional charges.
What are your standard minimum order sizes?
Minimums depend on form size with continuous and cut sheet forms measured by the height or depth of the form and unit sets measured from the width of the form.
- Up to 5 inches - 5000 minimum.
- Up to 8 inches - 4000 minimum.
- Above 8 inches - 2500 minimum.
All orders below minimums will be charged as if they met minimums, and subject to 20% overrun 10% underrun.
What are your standard shipping terms?
Unless otherwise requested all jobs are shipped prepaid and add (PPA) via the most economic and timely carrier.
Where do I send digital art and/or copy?
Email electronic copy and art to comp@aceforms.com. Please specify the job number or quote number in the body or subject of the email.
Or send a CD or flash drive via mail carrier to:
- Ace Forms of Kansas Inc.
- 2900 North Rotary Terrace
- Pittsburg, KS 66762
If you prefer we can also set up a FTP session please call your sales rep.
What is the best file format to use when sending digital art or copy?
In order to facilitate the smoothest most accurate reproduction of your digital copy please send copy files as adobe .pdf , .indd , .eps , quark X-press .qxd, or .qxp. Also make sure you include any embedded art and special fonts.
Although we can convert a Word document or Excel file into a .pdf this often introduces formatting errors into the .pdf and may require additional proofs and charges.
Why do I need to send hard copy when I send copy via computer file?
In order to eliminate errors we require one proof for all jobs that come to us via computer file. This ensures that you have sent us the right file, that we have all embedded images and fonts, and that the file has not been corrupted in any way. If you send us a sample or hard copy we do not require a proof.
What are your standard payment terms?
Effective August 1st 2009 a 2% prompt pay discount is allowed on all invoices paid within 15 days. Funds must be received within 20 days, Net due 30 days. Prompt pay discount only applies to open account customers with no deliquent terms.Discount is not allowed on freight invoices. Late payments will be assessed a daily charge at the rate of 18% per annum.
Claims for defects, damages or shortages must be made by the distributor within 10 business days of receipt.
What are your office hours?
Sales - 8:00am cst to 5:00pm cst
What security features do you offer?
We carry a wide range of security papers, in addition to the features the paper manufacturers include we offer:
- Micro print
- Bleed through MICR and Arabic numbering
- Security Pantographs
- Dual Color Pantographs
- Custom artificial watermarks
- Foil Stamping
- Embossing with or without foil
- Thermochromatic inks
- Invisible Fluorescent Inks
- Tamper Evident Packing Tape
- Wicker Security System
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